Terms of Service

Last updated: November 18, 2025

1. Acceptance of Terms

By accessing and using Sruhlon Enterprise Platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). You represent that you are:

• At least 18 years old or acting on behalf of a business entity
• Legally authorized to enter into this agreement
• Responsible for compliance with applicable laws in your jurisdiction

2. Service Description

Sruhlon provides AI-powered business automation including:

• AI Content Generation: Blog posts, product descriptions, marketing content via OpenAI GPT-4o
• Multi-Site Management: WordPress, Shopify, and custom domain automation
• Social Media Automation: Facebook, Instagram, LinkedIn publishing
• Analytics Integration: Google Analytics, performance tracking, competitive intelligence
• Email Automation: AI-powered email responses and marketing campaigns

3. Subscription Plans and Pricing

3.1 Available Plans

3.2 Billing and Payment Terms

• Payment Processor: All payments processed through Stripe with PCI DSS compliance
• Billing Cycle: Monthly plans billed monthly, annual plans billed yearly in advance
• Tax Calculation: Automatic geographic tax calculation based on your location
• Currency: All prices in USD with local tax collection where applicable
• Payment Methods: Credit cards, debit cards, and ACH (where supported by Stripe)
• Failed Payments: Service suspended after 3 failed payment attempts; reactivated upon successful payment
• Proration: Upgrades prorated immediately; downgrades effective at next billing cycle

3.3 Price Changes

• 30-day advance notice via email for any price increases
• Grandfathered pricing honored for existing subscribers for 12 months
• Right to cancel before price change takes effect

4. Cancellation, Refunds, and Data Retention

4.1 Cancellation Process

• Self-Service: Cancel anytime via Stripe Customer Portal at /billing/portal
• Effective Date: End of current billing period (no mid-cycle cancellations)
• Data Access: Continue accessing service until cancellation effective date
• Reactivation: Resubscribe anytime; previous data restored if within 30-day retention period

4.2 Refund Policy

• General Rule: No refunds for partial periods or unused services
• Service Failure: Refunds for documented service outages exceeding 48 hours
• Billing Errors: Incorrect charges refunded within 30 days of discovery
• Legal Requirements: Refunds provided as required by applicable consumer protection laws
• Dispute Process: Billing disputes handled through Stripe's resolution system

4.3 Data Retention and Deletion

• Active Subscription: All data retained and accessible
• Grace Period: 30 days post-cancellation data retention
• Automatic Deletion: Account data deleted after 30-day grace period
• Export Before Deletion: Use /gdpr/export-data to download your content
• Billing Records: Financial records retained per legal requirements (7 years)

5. User Responsibilities and Acceptable Use

5.1 Account Security

• Password Security: Maintain strong, unique passwords (8+ characters, special characters required)
• Access Control: Do not share login credentials or API keys
• Unauthorized Access: Report suspected account breaches immediately
• Two-Factor Authentication: Enable when available for enhanced security

5.2 Acceptable Use Policy

You may NOT use Sruhlon for:

• Illegal activities or content that violates applicable laws
• Spam, phishing, or unsolicited commercial communications
• Malware distribution or hacking attempts
• Copyright infringement or intellectual property violations
• Harassment, hate speech, or harmful content
• Competitive intelligence gathering on Sruhlon itself
• API abuse or attempts to circumvent usage limits

5.3 Content Responsibility

• AI Content Review: You are responsible for reviewing and approving all AI-generated content
• Accuracy: Ensure content accuracy before publishing to connected platforms
• Brand Compliance: Content must comply with your brand guidelines and platform policies
• Legal Compliance: Content must comply with advertising laws, FTC guidelines, and platform terms

6. Service Availability and Geographic Scope

6.1 Service Level Commitment

• Uptime Target: 99.9% monthly uptime (approximately 43 minutes downtime per month)
• Maintenance Windows: Scheduled maintenance with 24-hour advance notice
• Status Updates: Real-time status at support@sruhlon.com during outages
• Service Credits: Pro plan users receive credits for downtime exceeding SLA

6.2 Geographic Availability

• Primary Region: United States (Virginia data center)
• Global CDN: Content delivery optimization worldwide
• Service Regions: Available globally with US-based data processing
• Legal Jurisdiction: US federal and state law governs all services
• Export Controls: Subject to US export control regulations

7. Intellectual Property and AI-Generated Content

7.1 User Content Ownership

• Your Content: You retain all rights to content you create and upload
• AI-Generated Content: You own AI-generated content created for your account
• License to Use: You grant Sruhlon license to process your content to provide services
• No Training Use: Your content is not used to train AI models

7.2 Sruhlon Intellectual Property

• Platform Technology: Sruhlon owns all platform software, algorithms, and automation workflows
• Branding: Sruhlon trademarks and service marks are protected
• Documentation: User guides, API documentation, and help materials are proprietary
• Derivative Works: Improvements or modifications to the platform remain Sruhlon property

7.3 Third-Party Integration Rights

• Platform APIs: You are responsible for compliance with third-party terms (WordPress, Shopify, etc.)
• API Credentials: You must have valid rights to connect third-party accounts
• Content Publishing: Ensure you have rights to publish content to connected platforms

8. Limitation of Liability and Disclaimers

8.1 Service Disclaimers

• AI Content: AI-generated content is provided "as-is" - you are responsible for final review and approval
• Third-Party Services: We are not liable for failures of WordPress, Shopify, social media platforms, or other integrations
• Data Accuracy: While we strive for accuracy, automated content may contain errors
• Service Availability: 99.9% uptime target is not a guarantee

8.2 Limitation of Liability

• Maximum Liability: Total liability limited to amount paid in preceding 12 months
• Excluded Damages: No liability for indirect, consequential, or punitive damages
• Business Losses: Not liable for lost profits, data, or business interruption
• Force Majeure: Not liable for failures due to events beyond our reasonable control

8.3 Indemnification

You agree to indemnify Sruhlon against claims arising from:

• Your violation of these Terms or applicable laws
• Content you publish using our platform
• Your use of third-party integrations
• Unauthorized access to your account due to your negligence

9. Account Termination and Suspension

9.1 Termination by User

• Voluntary Cancellation: Cancel anytime via Stripe Customer Portal
• Data Export: Export your data before cancellation effective date
• Final Billing: Responsible for charges through end of billing period

9.2 Termination by Sruhlon

We may suspend or terminate your account for:

• Non-Payment: Failure to pay after 3 billing attempts
• Terms Violation: Breach of Acceptable Use Policy or Terms of Service
• Illegal Activity: Use for illegal purposes or law enforcement request
• Technical Abuse: API abuse, system overload, or security threats

9.3 Account Suspension Process

• Notice: 48-hour advance notice except for security/legal issues
• Appeal Process: Contact legal@sruhlon.com to appeal termination decisions
• Data Access: 7-day window to export data before final deletion

10. Legal Jurisdiction and Dispute Resolution

10.1 Governing Law

• Jurisdiction: United States federal law and laws of [State]
• Venue: Any legal proceedings in [State] courts or applicable federal courts
• International Users: US law applies regardless of your location

10.2 Dispute Resolution

• Informal Resolution: Contact legal@sruhlon.com for dispute resolution attempts
• Arbitration: Binding arbitration for disputes over $10,000
• Small Claims: Small claims court option for qualifying disputes
• Class Action Waiver: No class action lawsuits permitted

11. Modifications and Contact Information

11.1 Terms Updates

• Modification Rights: Sruhlon may update these Terms with 30-day notice
• Notice Method: Email notification to your account email address
• Continued Use: Using the service after changes constitutes acceptance
• Cancellation Right: Cancel within 30 days if you disagree with changes