Enterprise Support Center
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Our enterprise support team is available 24/7 to assist with any questions or issues.
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Email Support
support@theconnect.com
Response < 1 hour
Phone Support
+1-800-CONNECT
Priority Line
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Frequently Asked Questions
Navigate to the Content Generator and click "Setup Automation".
Configure your content preferences, schedule, and AI parameters. The system will begin
generating SEO-optimized content based on your specifications.
Domain verification can take up to 24 hours to complete. Ensure you've correctly added the
DNS TXT record or uploaded the verification file. Check the
Domain Verification page for detailed instructions.
Visit the 24/7 AI Monitoring Dashboard to view
real-time performance metrics, security status, and intelligent analysis. You can also
run on-demand scans using the Performance Optimizer.
Yes! Sruhlon offers Smart Integrations with 50+ platforms
including WordPress, Shopify, Google Analytics, and more. Visit the integrations page
to connect your tools.
Technical Support
Common Issues & Solutions
AI Content Generation Errors
If you're experiencing API rate limits or generation failures:
- Check your API usage in Dashboard
- Consider upgrading your plan for higher limits
- Contact support if errors persist
SSL Certificate Issues
For SSL certificate problems:
- Verify domain ownership is complete
- Check DNS propagation (up to 24 hours)
- Contact support for manual certificate renewal
Performance Optimization
If your site performance isn't improving:
- Run a fresh scan in Performance Optimizer
- Check if all recommendations were applied
- Review your hosting configuration
Support Response Times
< 15min
Critical Issues
Site down, security breach< 1 hour
High Priority
Feature failures, performance issues< 4 hours
Medium Priority
Configuration help, questions< 24 hours